Optimize Delivery Experiences and Wow Your Customers

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Event Location

Event Information

Title: Optimize Delivery Experiences and Wow Your Customers


With an ever-changing external landscape and delivery becoming vital for long-term survival, restaurants need to strategize a solutions-based approach in order to thrive in the digital space and grow their business. As food delivery is complex, with many orders coming in from different delivery partners, chefs working on multiple orders from different sources, and managers selecting the right delivery partner, it is crucial to optimize interactions between different parts of the process to meet your customer expectations. Because in the end your customers are what matter most! Join us to discover real-life strategies on how to deal with staff shortages, optimize your menu for delivery and your customer, and how to use technology to make more profit.

Learning Objective:
  • Learn how successful restaurants are leaning into on delivery and online ordering to maximize growth.
  • Explore how to build your tech stack to help restaurant staff cater to their number one priority, the consumer.
  • Understand how to create a successful delivery strategy in order to capture consumers' interest, and stand out from competitors.

Type: Session




Industry Segment

  • Bar/Tavern/Pub/Brewery
  • Restaurant/Foodservice

Job Function

  • Corporate/Executive Management
  • Design/Construction
  • FOH Managment
  • Franchisor/Franchisee
  • Marketing/Sales
  • MIS/IT
  • Operations/Int'l Operations
  • Server
  • Training/HR

Continuing Education Units

  • American Culinary Federation (ACF) – 0.5 Units
  • Foodservice Consultants Society International (FCSI) – 0.5 Units