Description

Learning Objectives:

  • Recognize common gaps in inclusive service that impact guest and employee experiences.
  • Implement strategies to foster a culture of belonging across diverse teams.
  • Equip staff with tools to provide respectful, personalized hospitality to every guest.
Type

Expo + Education

Speakers

Key Topics

Key Topics

  • Customer experiences
  • Diversity, equity & inclusion
  • Health & safety
  • Operational efficiency
  • Sustainability
  • Wellness

Audience

  • Affiliated
  • Bar/Tavern/Pub/Brewery
  • Beverage Management
  • Chef/Culinary
  • Commercial Restaurant / Foodservice
  • Corporate/Executive Management
  • FOH Staff
  • Franchisor/Franchisee
  • Marketing/Sales
  • Operations
  • Training & HR