Optimizing AI for Enhanced Guest and Restaurant Team Experiences

Event Location

Location: Room S404 - South Building - 4th Floor


Title: Optimizing AI for Enhanced Guest and Restaurant Team Experiences


This session is only open to Expo + Education registrants. You can upgrade your badge online, or onsite at any registration desk: Lakeside Level 2 Lobby, South Building S102, or South Building Level 4 satellite registration desk.

If you’re already registered, you must link your badge ID to your Show To Go Planner in order to save sessions and access digital handouts. In the mobile app, go to Planner > click your initials > Edit Profile > select My Show Planner > Association Badge.

Seating in Expo + Education sessions is first-come, first-served. Adding a session to your planner is not required to attend, and does not reserve a seat.

In the ever-evolving landscape of the restaurant industry, technology plays an increasingly vital role in enhancing guest experience and restaurant team operations. Artificial Intelligence/Machine Learning (AI/ML) is at the forefront of this transformation, revolutionizing how restaurants cater to their customers and manage their staff. Dine Brands is witnessing firsthand the impact of AI technology in the restaurant industry, as IHOP has become the first in its category to utilize cutting-edge AI technology to power its online ordering system. Explore the powerful ways in which AI can be harnessed to create a seamless and personalized dining experience while boosting efficiency for restaurant staff.

Learning Objectives:
  • Establish guiding principles to improve operations, and determine the Value Add of AI in your operation and how AI fits into your brand culture.
  • Explore how to operationalize AI to meet your business needs, and how to make it a seamless part of the guest experience.
  • Understand the legal and regulatory considerations around AI when identifying areas of opportunity.

Type: Expo + Education


Handouts and Resources

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Handouts and Resources

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This session is only open to Expo + Education badge holders. Please visit www.nationalrestaurantshow.com/education to learn more and register. If you're already registered you can upgrade your badge online, or onsite at any registration desk. See your registration confirmation email for more details or contact the registration support team at restaurant@maritz.com or +1 (864) 699-6435.

Handouts and Resources

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Handouts and Supporting Materials


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Handouts and Resources

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Industry Segment

  • Affiliated
  • Bar/Tavern/Pub/Brewery
  • Lodging
  • Restaurant/Foodservice
  • Retail Foodservice

Job Function

  • Corporate/Executive Management
  • MIS/IT
  • Operations/Int'l Operations

Continuing Education Units

  • American Culinary Federation (ACF) – 0.75 Units
  • Foodservice Consultants Society International (FCSI) – 0.75 Units

  • Notes

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