Description

Learning Objectives:

  • Understand the concept of cultural intelligence and recognize its significance as a business imperative.
  • Learn practical strategies for embedding cultural intelligence into everyday business practices to enhance employee retention and customer satisfaction.
  • Explore methods to balance CQ initiatives with operational priorities and identify key metrics and indicators to evaluate the effectiveness of cultural intelligence efforts.
Type

Expo + Education

Speakers

Erika Cospy Carr

Erika Cospy Carr

Vice President at The Multicultural Foodservice & Hospitality Alliance (MFHA)

Sponsors

Handouts and Resources

Key Topics

Key Topics

  • Diversity, equity & inclusion
  • Industry insights
  • Recruiting & retention
  • Wellness

Audience

  • Accounting / Finance
  • Administrative
  • Affiliated
  • Bar/Tavern/Pub/Brewery
  • Bartender / Mixologist
  • Beverage Management
  • Chef/Culinary
  • Commercial Restaurant / Foodservice
  • Corporate/Executive Management
  • Dealer/Distributor
  • Design/Construction
  • Development/Real Estate
  • FOH Staff
  • Franchisor/Franchisee
  • Lodging
  • Marketing/Sales
  • Non-Commercial Foodservice
  • Nutrition/Dietetics
  • Operations
  • Quality Assurance / Research Development
  • Retail Foodservice
  • Supply Chain
  • Technology
  • Training & HR
  • Young Professionals