Kelly Higginson

Kelly Higginson's journey through the world of hospitality and leadership is marked by over 25 years of unwavering commitment to operational excellence and strategic vision. In 2023, she assumed the pivotal role of President and CEO, a testament to her extensive expertise and transformative leadership abilities.

Before stepping into her current role, Kelly served as the Chief Operating Officer (COO), where her contributions were instrumental in shaping the organization's strategies and operations. Her tenure as COO showcased her ability to navigate challenges with a keen eye on the development and retention of employees, a skillset that would become particularly vital during the global pandemic.

Kelly's career boasts a diverse array of experiences that have equipped her with a unique and comprehensive perspective on the hospitality industry. She spent a significant portion of her professional journey at The CFW Group, where she held the position of Executive Vice President of Operations. In this capacity, she spearheaded operations for renowned Canadian hospitality brands, including ki modern japanese + bar, The Shore Club, and Joe Fortes Seafood & Chop House. Her tenure at The CFW Group offered her a firsthand education in addressing myriad challenges, especially during the complexities of the global pandemic, where her focus on concept development, employee engagement and retention was a hallmark of her leadership.

Kelly's impressive background extends beyond her time at The CFW Group. She previously served as the Chief Operating Officer of Restaurants Canada, a role that further cemented her as a prominent figure in the hospitality industry. Her ability to guide and influence the sector's direction is a testament to her profound knowledge and extensive experience.

In her current role as President and CEO, Kelly Higginson brings all this expertise to bear, making her a dynamic force for delivering meaningful impact within our organization and the hospitality industry at large. Her career journey is a testament to her unwavering dedication, resilience, and capacity for transformative leadership in a rapidly evolving industry. Kelly Higginson is not just a leader; she is a catalyst for change and growth, and her influence will undoubtedly continue to shape the future of the hospitality sector.