Balancing Profitable Off-Premise Growth with Consistent In-Store Hospitality

Title: Balancing Profitable Off-Premise Growth with Consistent In-Store Hospitality

Description:

Customers are interacting with their favorite restaurants in more ways than ever before. With continued demand for delivery, reinvigorated desire for in-store dining, and convenient takeout methods like curbside and drive-thru, operators are challenged to maintain consistent high-quality experiences across ordering channels. Leading local restaurateurs will discuss against-the-grain techniques to successfully bridge in-store and online hospitality, while exploring how they have adapted their omnichannel operations to meet evolving customer preferences.

Presented By: DoorDash

Learning Objectives:

• Identify how to elevate off-premise experiences by honing in on current best-in-class in-store operational techniques.
• Understand current customer dining preferences, including across in-store dining, curbside pickup, off-premises delivery, and more.
• Determine additional ways to grow their business without investing in burdensome and costly new technology.

Type: On-Floor Session